We have an opportunity for a Locality Officer (Housing Officer) to join our team covering Southampton / South Hampshire.
You'll manage your own diary with a mix of working from home, office and out with our customers. Your office base can be from our new satellite office in Southampton, Basingstoke, Greenham or Christchurch
The starting salary is £30,000 to £35,000 depending on your experience.
Your role
You'll be delivering a professional and high-quality mixed tenure service within tenancy management and neighbourhoods to our customers, using your knowledge and skills to resolve a range of housing management challenges.
This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed.
You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.
To be successful in this role you will have:
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
- Previous experience, or a knowledge of delivering housing management services
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
- Some of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes.
- A full UK driving licence and access to your own transport.
Please note: A DBS check will be undertaken for the successful candidate.
We have some fantastic benefits on offer at SNG, including:
- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Generous matched pension scheme (up to 12%)
- Life cover at 4x your salary
- Access to 24/7 virtual GP service
- Wellbeing discounts including gym memberships
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover
About us
As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Sovereign and Network Homes have come together as SNG – an organisation that takes the best of both and makes it even better, placing us as the 6th largest housing association in the UK