Due to growth our client is looking to add a Collections Account Manager to their team, working closely with an experienced team of Account Managers where you will be required to liaise and work with customers who have outstanding balances on their accounts, working with them to take the steps required to amend any missed or outstanding payments, ensuring a high level of account management and customer service is maintained at all times.
Our client, a leading business in the Financial Services industry is seeking a Collections Account Manager to join them on a full-time, permanent basis.
The ideal candidate will have a minimum of 1 years' experience in either customer service or collections / debt recovery, and will be required to have access to their own vehicle due to the location of the office.
Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30 years.
They have recently won several awards and offer a forward thinking culture to their 600 employees.
Robert Walters Group: Part-Qualified Finance Division - Collections Manager - Up to £45,000 per annum
Experience: The candidate for this position must have experience of setting up a collections department from scratch including full systems and processes
An excellent opportunity has arisen for an experienced Collections Manager within a market leading commercial debt recovery agency.
The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators.
In addition to effectively managing the team's workloads and targets, providing operational support, direction and coaching.
Type of work: Hybrid, once probation period competed.
(3 days in the office, 2 days remote)
About the client
They are a multi award winning Financial Services firm specialising in Motor Finance Solutions with a client base ranging from consumers, corporates and high-net-worth customers.
This role will be pivotal in managing a portfolio of business accounts, coordinating collections on bad debt accounts, and providing valuable advice on collections issues.
ACS Staffing Solutions arepartnering with a Kettering-based client seeking a proactive Collections Advisor to join their team on a full-time, permanent basis.
Key Responsibilities
Manage receivables and collections, comprising 70% of the working week.
To join our clients highly successful, rapidly expanding team who provide an excellent service to their customers & require somone to chase down outstanding monies.
Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections.
Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues.
Operates a personal computer and appropriate software packages or its equivalent.