ACS Staffing Solutions arepartnering with a Kettering-based client seeking a proactive Collections Advisor to join their team on a full-time, permanent basis. This role will be pivotal in managing a portfolio of business accounts, coordinating collections on bad debt accounts, and providing valuable advice on collections issues.
Key Responsibilities:
- Manage receivables and collections, comprising 70% of the working week.
- Resolve customer issues promptly to maintain high levels of customer satisfaction.
- Report and track net losses to sales management for strategic decision-making.
- Serve as the primary point of contact between the business and field-based representatives, fostering and nurturing relationships to promote the features and benefits of the credit program.
- Educate franchisees on collection programs and policies.
- Recommend legal action to management and execute necessary court follow-up actions.
- Ensure collection procedures adhere to corporate policies and regulatory requirements.
- Negotiate partial and extended payments with customers.
- Develop strong business relationships with regional sales management and franchise sales force to achieve sales objectives.
- Actively promote credit sales programs to field personnel, providing training and support as needed.
- Handle client credit approval appeals and provide weekly forecasts to the management team.
Skills and Experience Required:
- Previous experience in collections within a Financial Services environment is essential.
- Professional telephone manner with the ability to communicate effectively.
- Proficiency in Microsoft Office suite and other computer applications.
- Strong written and verbal communication skills.
- Proactive approach to problem-solving and customer relationship management.
Benefits:
- Casual dress code
- Company events
- Company pension scheme
- Free on-site parking
- Private medical insurance
This role offers an exciting opportunity for a dynamic individual with collections experience to join a reputable company and contribute to their continued success. If you meet the criteria and are ready for a challenging yet rewarding role, we encourage you to apply, or call Kim in our Kettering team to discuss further.