Collections Manager
Purpose of Role
Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward thinking culture to their 600+ employees. They are in a brilliant position to focus on increasing turnover in the next 5 years and are looking for ambitious individuals to join their journey.
Due to growth, they now have a new position for an Collections Manager to manage their portfolio of Customers. This is a brilliant opportunity for someone who is successful within Collections; utilising your communication and strategic mind-set to develop these relationships. Ultimately you will have ownership of these accounts and overdue payments. This team will continue to grow over the next 2-3 years which will ultimately enable you to have brilliant career growth and opportunity.
Principal Accountabilities of the Collections Manager
- Managing a portfolio of delinquent accounts and accounts in workout/recovery by implementing a repayment or recovery strategy on both a portfolio and individual customer basis.
- Supervising the Collections Team to bring delinquent customer agreements up to date.
- Completing site visits to distressed customers, complete a review and assessment of the current position and where necessary consider an appropriate work out plan.
- Managing the Watchlist and reporting on Watchlist developments to the Head of Credit.
- Manage the relationship with a panel of approved Solicitors, Insolvency Practitioners and Collection Agents.
- Liaising with insolvency practitioners and instructing Solicitors where required.
- Ensuring that fees, and recovery income and expense is in line with budget.
- Continually evaluate market conditions and recognise and react to emerging risks in the portfolio
Experience of the Collections Manager
- Minimum 2 years' experience in a Collections department preferably at a lender providing funding to SMEs.
- Experience of managing or supervising a Collections Team would be an advantage.
- Clear knowledge of the legal and contractual rights of both the Bank and the customer in the terms and conditions of finance agreements. From the Bank's perspective, its options to enforce its security in the event of a customer default.
- Clear knowledge of the current regulatory environment including treating customers fairly and dealing with vulnerable customers.
Person specification
- Evidence of successful collections activity by own efforts.
- Preferred experience of managing a team of collectors.
- Self-motivated, highly organised, accountable and results orientated.
- Effective communicator with colleagues, customers and suppliers. Confident in using telephone as well as other methods of communication.
- A team player who actively seeks opportunities to collaborate across multiple disciplines.
- Previous experience of identifying and recommending change to improve systems and procedures.
- Knowledge of the regulatory environment and requirements that apply to a Bank.
- Ability to multi-task and with a flexible attitude to support colleagues and customers.