To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Posted by The Recruitment Group • £24K/yr to £25K/yr
General
As the Customer Support Advisor, you will be responsible for calling customers to explain the processes associated with the service and answer any questions.
We are working in partnership with a successful and growing business in Oxford who are recruiting for a bi-lingual Customer Support Advisor to join their team on a temporary to permanent basis.
Key responsibilities will include
Make a number of outbound calls per day to suppliers to explain the purpose of your call and follow up with the relevant documentation.
Our Customer Support team covers the opening hours of the contact center, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.
We're looking for people that have a passion for customer service and digital banking to join our growing customer support team.
Are you an experienced customer service professional or have a desire to build a career in customer services?
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