German-Speaking Customer Support Advisor (Temp to Perm)
Our wonderful client is looking for a German-speaking Customer Support Advisor to join their expanding team. Working as part of the client support function , which acts as "the engine room of the organisation", you will be responsible for providing excellent customer service, supporting with registrations, renewals and service enquiries. This is an outbound calling role, so telephone experience is essential, alongside strong interpersonal skills.
Starting initially on a temporary basis, if all goes well, there will be potential to move onto a permanent contract.
German-Speaking Customer Support Advisor (Temp to Perm) Responsibilities
Your main duties will include:
- Building rapport and strong relationships with clients by providing advice and support throughout the onboarding process.
- Making around 50 outbound calls per day to customers to explain the benefits of the service; assisting with the registration and renewal process.
- Logging and maintaining customer records.
- Providing first line support, including IT and process issues, concerns, updates on application and status.
- Working to consistently meet and exceed personal call targets relating to call rates.
German-Speaking Customer Support Advisor (Temp to Perm) Rewards
Starting initially on a temporary basis, if all goes well, there will be potential to move onto a permanent contract. At this point, the role will receive the following benefits:
- A performance related bonus
- 25 days holiday per annum
- Regular social events
- Company credit card, laptop and mobile
- Flexible working arrangements
- Flexi Friday
- Refer a Friend scheme
- Company pension scheme and sickness/compassionate leave scheme
- Free parking on site
The Company
Our client is a forward-thinking and rapidly expanding organisation in Oxford. They have a hardworking but friendly team, with lots of personal development and progression opportunities. Current employees have commented that the atmosphere and culture is supportive with a dynamic family feel.
German-Speaking Customer Support Advisor (Temp to Perm) Experience Essentials
- Native or fluent German-speaker
- The successful candidate will be charismatic, confident and able to pick up information quickly in order to provide high quality service to customers.
- Previous experience in a customer service environment.
- Proven track record of working to deadlines and targets.
- Excellent communication and interpersonal skills.
- Ability to adapt to the needs of a growing business.
The Location
This is a full-time, hybrid role, based just outside Oxford, working two days in the office (Thursday and Friday). Free onsite parking is available.
Action
If you would like to find out more about this excellent opportunity, then please apply online today or contact me or
Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter