Kenton Black is a recruitment partner to a scientific laboratory based in Slough who are looking for a client services/customer services manager to join their team.
Key Responsibilities
Respond to customer queries efficiently within 24 hours.
As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.
We are excited to be recruiting for this fantastic opportunity for a Client Relationship Manager to join our esteemed client, a leading financial services provider.
This role is integral to the company's continued success and growth, focusing on cultivating and enhancing client relationships within the realms of mortgages, wealth management, employee benefits, and insurance.
Excciting opportunity where you will have line management responsibility for a team of Account Managers and targeted with supporting them with overseeing a range of Front of House contracts for premium ground floor office building and companies in Central London.
The focus of this role is driving the performance of the reception teams on site, managing the strategic client relationships and being a senior member of the operations team driving business performance, employee engagement and being a champion of our company values.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.