ARE YOU THE ONE?
As our Client Services Manager you will understand your clients and their needs, inside out. You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio. You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan. You'll be the expert in spinning multiple plates and pushing the boundaries, always delivering exceptional results.
WHAT YOU'LL BE UP TO
CLIENT SERVICE
An ambassador for the business – you'll be the connection between the business and our clients to provide excellent service and quality advice in each interaction
Provide regular updates to the client on all activity within your statement of work
Establish trust through asking the right questions and delivering on commitments
Inspire confidence in the client and provide a point of contact and escalation for every eventuality
COMMERCIAL EXCELLENCE
Track and monitor spend against allocated budget to ensure excellent financial management
Ensure all commercial activities meet budget and efficiency targets
Be an expert in understanding all key performance indicators related to your statement of work to drive success and share best practice
Monitor and present statistics around service level agreement performance, providing creative and innovative solutions where necessary
INFLUENCE & INSPIRE
Be a key influencer in stakeholder meetings through identifying solutions and areas of opportunity
Build and develop strong relationships across internal departments to always ensure outstanding service delivery, and encourage continuous improvement to processes and ways of working
People management of direct reports across your account, ensuring the delivery of key performance indicators. Remain compliant with central people processes and ways of working
PROJECT MANAGEMENT
Manage all tactical activities and initiatives within your statement of work, including promoter campaigns, events, and incentives
Deliver effective project management briefings across all stakeholders and departments ensuring alignment and clear roles and responsibilities
Manage the successful execution of projects and activities within your statement of work, through working with external agencies, internal stakeholders, and clients.
GROWTH & INNOVATION
Use your expertise to provide insight and guidance on how to optimise and grow delivery of your statements of work
Actively develop business, growing your knowledge of your client to maximise future revenue opportunities
Innovate and grow tactical and strategic opportunities, propositions, and service delivery within your account
ARE YOU OUR PERFECT PARTNER?
- You're able to demonstrate previous account management / executive experience
- You're commercially aware and a critical thinker
- You're experienced and/or can demonstrate an understanding of the retail / telecommunications industry
- You're an excellent relationship builder with strong interpersonal skills
- You're ideally from an agency background or can demonstrate an understanding of agency
- You're able to adapt to change easily and work well under pressure
- You've got excellent written and verbal communication skills at all levels
- You're able to manage multiple projects at one time
- You've got proven customer facing experience
- You're resilient, dynamic, and tenacious
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £40,000 - £50,000 Per Annum
- Performance Bonus: 20% performance, 10% accelerator bonus
- Company Car or Car Allowance
- Company Sick Pay
- Client Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- Development Opportunities– our teams have historically moved into all manner of other jobs!
WHO ARE WE?
We're Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world's most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we're on a mission to work with individuals who share and believe in them.