Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by Health Case Management Limited (HCML) • £28K/yr to £33K/yr
The Client Liaison Manager is responsible for advocating, planning, and supporting the delivery of complex rehabilitation case management services to achieve a positive outcome with optimum independence for complex and catastrophically injured clients.
Due to our business expanding, HCML is looking for an exceptional manager to help drive our organisation to the next level.
Posted by Domus Recruitment Ltd • £30K/yr to £32K/yr
Domus are on the lookout for a Service Manager to take the reins of a new 4-bed supported living property in Erdington.
You will work proactively to build effective working relationships with Local Authority practitioners, families/carers and other stakeholders and your strong vision and coaching approach will enable the development of your team and service.
This is a specialist residential service that supports adults with Learning Disabilities and challenging behaviour.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Fully manage each day's appointment sessions
Carry out reminder calls to customers for appointments
Posted by Pursuit Resources Group • £42K/yr to £45K/yr
My client is looking for a consultant to join their managed services team.
Working in a small but growing team, you will be responsible for a variety of tasks including system administration, configuration, general troubleshooting and knowledge transfer for our Managed Service customers.
The role requires deep product knowledge and expertise, with excellent internal and customer-facing communication skills.