To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Manage and oversee staff to ensure effective delivery of services to children, young people, and their families.
The Service Manager is responsible for
Manage, lead and oversee the day to day service delivery of the CwD Service, ensuring the service functions runs smoothly and to a high professional standard in line with good practice and guidance.
Take a leading role with the Strategic Head of Service for Early Help, CwD and family support (Head of Service) in the continuous improvement of the Service based on performance, risk and demand.
Posted by TPP Recruitment • £17.58/hr to £19.78/hr
Join our clients team to oversee and enhance the entire membership lifecycle.
This role is pivotal in managing membership applications, renewals, and accreditation processes, coordinating closely with voluntary assessors and committees through their CRM and software systems.
In this role, you'll lead the registration and accreditation team, ensuring efficient membership renewals, managing enquiries, and coordinating lifecycle communications.