Join our clients team to oversee and enhance the entire membership lifecycle. This role is pivotal in managing membership applications, renewals, and accreditation processes, coordinating closely with voluntary assessors and committees through their CRM and software systems.
In this role, you'll lead the registration and accreditation team, ensuring efficient membership renewals, managing enquiries, and coordinating lifecycle communications. Responsibilities include overseeing member applications, maintaining registrant integrity, supporting assessment panels, and handling CPD audits. Additionally, you'll manage CRM processes related to memberships, address system issues, support financial workflows and provide insightful reports to the Board. As a team leader, you'll also line manage, develop and guide one team member, ensuring they are well-trained and that all processes run smoothly and efficiently.
Experience Required:
- Strong background in membership operations
- Proven experience coordinating customer service functions
- Familiarity with registration and professional recognition processes
- Experience in managing one or more direct reports
- Experience with CPD audits and course accreditation administration
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.