Reed Public Sector is urgently recruiting for 5 Customer Service Advisors for housing repairs team in a Local Authority in Berkshire.
Contracts Length: 6 months with a possibility of getting extended.
Main Duties and Responsibilities
To provide an excellent and consistent customer fulfilment service to our customers by delivering statutory and non-statutory activity and complying with the relevant legislation and statute, standards, service level agreements, policies and processes.
About Us: We are a dynamic and customer-focused company seeking an enthusiastic Inbound Customer Service Advisor to join our team.
Inbound Customer Service AdvisorLocation: ThealeType: Full-time, PermanentSalary: £26,000 - £27,000 per annum during probation, increasing to £29,000 per annum after successful completion of probation.
As an integral part of our call centre, you'll handle incoming calls and emails from our valued customers.
This company is looking for a highly motivated and skilled individual to join their team as a Customer Service Advisor - Housing Repairs.
Role summary -
The successful candidate will be responsible for providing excellent customer service to tenants and homeowners who require assistance with their housing repairs.
Role summary - The Customer Fulfilment Centre Advisor will be responsible for providing excellent customer service to residents who are enquiring about their council tax and housing benefits.
The successful candidate will be required to handle a high volume of calls and emails and will need to have excellent communication skills and attention to detail.
Key Responsibilities
Handle a high volume of calls and emails related to council tax and housing benefits.
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact center environment.
This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances.
You will also be working alongside the wider collections teams and third parties to support our customers queries and come to a suitable resolution for all parties.
Tate are working with a leading energy supplier in the UK to recruit for a customer service advisor in the reading area to come in and hit the ground running.