Customer Advisor
- Hourly Rate: £13.47 PAYE / £16.26 LTD UMB
- Location: Reading
- Job Type: Hybrid (initial office presence required)
We are seeking a Customer Fulfilment Centre Advisor to join our team and provide high-quality, customer-focused services. This role is essential in assisting residents, businesses, and partners, and is based within a local authority's Customer Fulfilment Centre. The successful candidate will handle a variety of tasks including call taking, request logging, and administrative duties across Council Tax and Housing Benefits services.
Day-to-day of the role:
- Deliver excellent customer service by providing accurate and up-to-date advice.
- Understand customer needs and handle difficult situations with sensitivity.
- Use multiple systems to input and extract information, requiring experience with various computer packages.
- Deal with a range of enquiries through face-to-face interactions, telephone, email, and text messaging.
About you:
- Knowledge and experience in Council Tax and Housing Benefits.
- Experience in a support or help desk function within a customer-facing environment.
- Good communication skills and the ability to handle a broad range of customer enquiries.
- Self-motivated with a high degree of initiative, thriving in a fast-paced Customer Fulfilment Centre.
- Proficient in using a variety of computer packages for data input and retrieval.
Benefits:
- Competitive hourly rate.
- Hybrid working model with the flexibility to work from home after the initial training period.
- Opportunity to work within a dynamic team in a local authority setting.
To apply for the Customer Fulfilment Centre Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.