Kenton Black is a recruitment partner to a scientific laboratory based in Slough who are looking for a client services/customer services manager to join their team.
Key Responsibilities
Respond to customer queries efficiently within 24 hours.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings.
They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M.
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
PRINCIPAL ACCOUNTABILITIES
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
Compliance Manager - Social Housing: Gas, Electrical and Repairs
We are recruiting for a leading social housing contractor, who is currently looking for an experienced and pro-active Compliance Manager to work across a portfolio of social housing, planned and reactive maintenance contracts across London.
Our client is looking for a Customer Service Administrator who can respond to and process all claim requests through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Length: Ongoing temporary
You will ensure compliance of all regulatory requirements and industry standards on a day-to-day basis.