About the Role:
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we want you to join our team as a Customer Service Advisor (CSA).
Key Responsibilities:
- First Point of Contact: Handle incoming queries at the reception desk, on the switchboard, or via telephone and e-transactions.
- Customer Care: Provide professional and courteous service, adhering to Hillingdon's Customer Care Standards.
- Efficient Query Resolution: Resolve customer issues promptly and accurately, escalating when necessary.
- Support the Community: Assist vulnerable residents and manage emergency calls with patience and empathy.
- Multitasking: Simultaneously log data, update records, and interact with residents.
What We're Looking For:
- Excellent Communication: Strong verbal and written communication skills are essential.
- Patience & Resilience: Ability to stay calm and collected, especially in emergency situations.
- Technical Proficiency: Comfortable using various computer systems and online reporting tools.
- Attention to Detail: Accurate recording of call information and customer interactions.
- Team Player: Willingness to support peers and contribute to team goals.
Benefits:
- Career Progression: Opportunity to advance from grade 4 to 6 with training.
- Dynamic Work Environment: Rotate between telephony, administration, and reception duties.
- Impactful Work: Contribute to improving community services and resident satisfaction.
Apply today and help us make a difference!