Reporting to the Head of Commercial Experience, the Client Services Manager will be a key member of the Monday to Friday Commercial (Offices) Front of House business the company.
You will have line management responsibility for a team of Account Managers and targeted with supporting them with overseeing a range of Front of House contracts for premium ground floor office building and companies in Central London.
The main focus of this role is drive the performance of the reception teams on site, managing the strategic client relationships and being a senior member of the operations team driving business performance, employee engagement and being a champion of our company values.
Reporting to the Head of Commercial Experience, the Client Services Manager will play a pivotal role in the Monday to Friday Commercial (Offices) Front of House business.
This role focuses on driving reception team performance, managing strategic client relationships, and contributing to business performance and employee engagement, championing our company values.
You will lead a team of Account Managers, overseeing premium ground floor office building contracts and companies in Central London.
Kenton Black is a recruitment partner to a scientific laboratory based in Slough who are looking for a client services/customer services manager to join their team.
Key Responsibilities
Respond to customer queries efficiently within 24 hours.
As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.
You will assist the Client Services Team Leader to provide our services to our clients and also assist our agents in the field.
The primary purpose of the role is to deliver an excellent customer service and experience for both the Company and its customers by working in our Client Services team.
The role is located in our Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
First point of contact for clients, visitors and contractors.
Provide high levels of customer service.
General
Fabulous working environment, luxurious office space where you will work alongside the Manager to assist, support and help manage clients and visitors to this luxury serviced office.