Client Services Manager
£50K base. Monday - Friday.
Reporting to the Head of Commercial Experience, the Client Services Manager will be a key member of the Monday to Friday Commercial (Offices) Front of House business the company. You will have line management responsibility for a team of Account Managers and targeted with supporting them with overseeing a range of Front of House contracts for premium ground floor office building and companies in Central London. The main focus of this role is drive the performance of the reception teams on site, managing the strategic client relationships and being a senior member of the operations team driving business performance, employee engagement and being a champion of our company values.
Manage a team of Account Managers to ensure they carry out regular Client meetings and Team site visits, continuously observing service standards, driving employee developemt and innovations
Control and coordinate uniform ordering and stock taking for reception team from our preferred suppliers, helping to make our teams look great and feel great.
To support Account Managers with managing site team, liasing with our various Business Support functions (HR, IT, Health and Saftey, Operations and Finance) to ensure team wellbeing, safety and compliance is adhered to at all times.
Driving rewards and recognition of team members through our Being Brilliant nominations and Small Decencies awards.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.