CLIENT SERVICES MANAGER- London- £50K+Bouns
JOB SUMMARY
Reporting to the Head of Commercial Experience, the Client Services Manager will play a pivotal role in the Monday to Friday Commercial (Offices) Front of House business. You will lead a team of Account Managers, overseeing premium ground floor office building contracts and companies in Central London. This role focuses on driving reception team performance, managing strategic client relationships, and contributing to business performance and employee engagement, championing our company values.
DUTIES AND RESPONSIBILITIES
- Manage Account Managers to ensure regular Client meetings, site visits, and service standards adherence, fostering employee development and innovations.
- Coordinate uniform ordering and stock-taking for reception teams, ensuring a professional appearance and morale boost.
- Support Account Managers in team management, liaising with Business Support functions for team well-being, safety, and compliance.
- Drive rewards and recognition through Being Brilliant nominations and Small Decencies awards.
CLIENTS
- Cultivate and strengthen relationships with Clients, fostering successful working partnerships.
- Ensure Client's needs are met on each contract, maintaining professional communication at all times.
- Attend monthly and quarterly Client meetings with Account Managers.
- Ensure overall KPI targets are met for each site, escalating concerns to the Head of Commercial Experience.
- Promote additional services and innovations to drive client engagement and revenue.
- Identify opportunities to entertain Clients within budgetary constraints.
- Understand client contracts, SLAs, and budgets, supporting clients with queries and liaising with Senior Management as needed.
- Ensure compliance with company policies and procedures.
SKILLS & EXPERIENCE
- Strong background in hospitality and team management, preferably in high-end customer service industries.
- Confident IT skills, especially in presentations.
- Excellent organisational skills.
- High degree of autonomy with a passion for innovation and positive influence on business decisions.
- Sharing best practices and sourcing innovation.
- A collaborative team player with excellent written and verbal communication skills.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.