Posted by Kingston Noble Career Consultancy • £37K/yr to £45K/yr
About Our Client: Our client collaborates with local authorities to support vulnerable young adults by providing warm and nurturing environments tailored to their unique needs.
Through their tailored person-centred service, they aim to address the individual needs of each vulnerable person with the help of their qualified staff trained in therapeutic crisis intervention.
Their mission is for service users to feel that the service and the house they live in is their own home, believing that comfort in their surroundings is imperative.
Join our amazing B Corp clients team as a Customer Success Manager
Are you a seasoned Customer Success Manager looking for an exciting new challenge?
We're seeking a dynamic professional to join our clients rapidly expanding team and help their customers unlock the full potential of their E-commerce products and services.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
Drive service excellence through close co-operation with Trust/Facilities Management representatives.
General
To build and maintain the relationship between factory and customer and take responsibility for the management of all assigned contracts in collaboration with the Management Team.
Do you like to unpick complex queries and translate this using customer friendly language?
Are you passionate about providing exceptional customer service to customers, both internally and externally and putting them at the heart of everything you do?
Do you have a keen eye for detail and enjoy a varied workload?