Passionate about driving customer service performance in fast-paced team settings
IPP Pooling have an exciting hybrid opportunity for a Commercial Team Manager to join their Commercial Services Team.
Location: Hybrid, Coventry, CV5 9RG
Salary: Competitive
Job Type: Permanent, Full-time
About Us:
IPP is part of a European group of companies (Faber Group) and the UK operation consists of around 85 people. As a result, we enjoy the autonomy that affords with the backing of a larger organisation. Operating in the UK since 2005, we are open to change and proud of our commercially dynamic approach.
We work together with our customers, so that they can focus on their core business. We innovate and invest in circular concepts to enhance environmental improvements. We have an ambitious corporate social responsibility programme in place to create a positive impact, driven by our responsibility to carry with care.
Commercial Team Manager – The Role:
This position plays a pivotal role in supporting the Head of Commercial Services in leading our Commercial Services Team.
Striving to consistently offer the highest level of customer service, this position plays a key part in not only building strong relationships with current and new customers, but also in maintaining and supporting a strong customer experience strategy.
Managing a team of ten Customer Account Representatives, you will ensure adequate resource is in place daily, and play a fundamental part in individuals ongoing training and development through conducting regular one-to-ones and performance monitoring.
Commercial Team Manager – Key Responsibilities:
- Build excellent external customer relationships as well as internal ones, as you will working closely with our A/C Manager, Contracts, Service Centre, Quality and Transport teams
- Work in collaboration with our other departments daily to ensure an efficient and effective service is achieved in what is a fast-paced environment
- Review our service to identify potential system, process and procedure improvements
- Support day-to-day account activities across the team to ensure all are completed in line with agreed service levels
- Daily analysis of reports and statistics form an essential part of this role
- As we continue to grow and develop our strategy, you will also support the implementation of digital service products into the team and provide ongoing feedback around these, including identifying potential further opportunities for further digitalisation
Commercial Team Manager – You:
- 2 to 5 years' experience managing teams within a fast-paced environment
- Demonstrate strong commercial awareness
- Excellent communicator, capable of building strong interdepartmental working relationships and providing customer service
- Comfortable using data and analytics to drive performance improvement
- Knowledge using Advance Excel, CRM systems, Microsoft Suite and Power BI
- Desire to be part of our success and to contribute to the future of our business
- Connect with our values: Care, Dare Deliver. Embrace our purpose: Carrying Impact
To submit your application for this exciting Commercial Team Manager opportunity, please click ‘Apply' now.