Posted by IQ Talent Solutions • £500/day to £525/day
General
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
My client is looking for a junior client service associate to join their business operations team.
The role is pivotal in managing operational functions and relationship management for various financial services, including loan processing through the Public Works Loan Board (PWLB), managing deposits through the Debt Management Account Deposit Facility (DMADF), and supporting the investment requirements of the Commissioners for the Reduction of the National Debt (CRND).
Blackburn with Darwen Children Social Care require a full time Practice Manager in the Childrens Advice and Duty Service (formerly known as MASH).
The role is 5 days per week Monday to Friday.
The emphasis of the post will be about using experience to ensure that the initial response to partners, members of the public and others is consistent, appropriate and proportionate to the reason for contacting the local authority.
As the Service Manager will own and deliver medium scale services or will take responsibility for part of a large service under the direction of a senior delivery manager, to client and cost, risk, quality and service performance targets.
Typically these services will include systems; applications, technical infrastructure, business process and IT service provision, using multiple delivery channels.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.