4Recruitment Services are seeking to recruit a
Supported Housing Service Manager
to manage a team of support staff working across three schemes in Swindon.
All three schemes are commissioned to provide low-medium housing-related support. Two schemes provide services for young parents aged 16-25 and the third service provides services for customers aged 18+ with learning disabilities.
You will be required to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Lead, motivate and engage with the Social Housing Team, to ensure the delivery of a high quality service, developing and implementing operational objectives to support the strategic objectives of the Social Housing Business.
- Manage the performance of the Social Housing Team, using mentoring and performance coaching techniques, ensuring a quality service is provided, resources are flexible and deployed effectively and targets, key performance indicators and service agreements are developed and implemented effectively, ensuring underperformance is identified and addressed promptly and effectively.
- Manage a mobile team of Housing officers, role modelling agile/flexible working to deliver a highly proactive service to customers.
- Monitor, review and report progress to the Head of Housing, Regional Director and other governance bodies, on the performance and cost effectiveness of the service, analysing relevant data to identify performance against targets and key performance indicators, escalating findings and recommendations and ensuring appropriate actions are implemented to address under performance.
- Work with customers to minimise and resolve issues and complaints, liaising with Regional Colleagues and the Customer Complaints Team to resolve escalated complaints as required.
- Maximise income within a defined geographical area, taking responsibility for income collection activity and rent loss on void properties, working with Shared Services to ensure effective and timely resolution as necessary.
- Contribute to regular reviews of the Social Housing service, collaborating with and seeking feedback from internal and external stakeholders, to identify efficiencies and continually improve the service provision and customer satisfaction. Improvement opportunities identified and realised should be in accordance with change management protocols.
ESSENTIAL REQUIREMENTS:
- Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
- Strong leadership and team management skills.
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
- Up to date knowledge of legislation, regulations and standards relating to Social Housing, Non-Social Housing and Care and Support.
- Full UK driving license and access to own transport for business use
What we offer:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email .