We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.
Hours per week: Monday to Friday - 08:30 - 17:00 - 37.5 hours per week
To lead on the housing management strategy improvement plan and review all policies, processes for housing management and sheltered services, using business intelligence, benchmarking data to deliver transformation to services.
To monitor and analysis of statutory KPI's and LPI's and setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Our client is a leading financial service and wealth management business.
We're seeking a a large cohort to join the business as a Complaints Administrator, where you will be handling customer issues, managing complaints and supporting the administration.