Your new role
Responsibilities:
- Ensure efficient reception services for patients and visitors.
- Collaborate with the Administration Leadership Team and APMS Leadership Team.
- Support and develop the administration team through effective line management.
- Adapting to changing service needs and managing team queries.
- Act independently within procedural guidelines and without direct supervision.
- Promote flexibility and adaptability within the team.
Key Duties:
- Manage and develop the administration/reception team, ensuring appropriate training and personal development.
- Conduct quarterly supervision, annual appraisals, and other management meetings.
- Oversee the induction process for new team members.
- Demonstrate leadership and uphold organisational values.
- Ensure staff understand and follow all policies.
- Monitor and allocate team workload, addressing concerns as needed.
- Manage team rotas to ensure adequate cover.
- Ensure timely and effective telephone answering and message management.
- Support clinical teams with necessary resources.
- Manage clinical staff rotas and annual leave requests on SystmOne.
- Liaise with IT support for hardware and software issues.
- Maintain rotas for Secure Units and oversee room bookings.
- Update notice boards, Jayex boards, and TV messaging screens.
- Ensure correct use of the appointment system and self-check-in.
- Continually assess and improve systems, sharing findings with leadership teams.
- Induct visiting external staff and complete necessary paperwork.
- Update policies and procedures as needed.
- Champion accurate patient information and monitor patient surveys.
- Handle complex patient enquiries and complaints promptly.
- Maintain effective patient feedback systems.
- Lead the Patient Participation Group.
- Have a good understanding of SystmOne.
What you'll need to succeed
- Experience in administration and team management, preferably in a healthcare setting.
- Strong leadership and communication skills to effectively manage and support the administration team.
- Proficiency with SystmOne and other relevant IT systems.
- The ability to work independently and make decisions within procedural guidelines.
- Flexibility and adaptability to respond to changing service needs.
- Excellent organisational skills for managing rotas, appointments, and patient information systems.
- Problem-solving abilities to handle complex patient enquiries and complaints.
What you'll get in return
A strong candidate may be offered a permanent position after successfully completing a 3-month temporary period.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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