The Head of Client Relationship Management will lead the global law firm's client relationship function with a focus on driving collaboration across the teams and the client listening programme to make informed improvements and offer advise for client action plans.
This Head of Client Relationship Management role sits within a leading global law firm and will play a key role in leading the firm wide global client strategy and provide insights on market and client trends in the core strategically important areas.
The successful candidate for the role will have head of (or equivalent) level of experience across Client Relationship management from the legal sector.
As an Client Relationship Specialist, you will be working in a fast paced, client focused environment, generating opportunities for mortgage consultants, managing inbound lead flow and distribution, managing renewal activity and providing exceptional post-sale support to our clients.
We are looking for an enthusiastic customer focused individual to join our Mortgage processing team, as part of our Mortgage Club in our Camberley Office.
This will be alongside study towards industry recognised qualifications to support your career progression.
Are you enthusiastic and passionate about providing the best possible customer experience for your clients?
This is a fantastic new role for a confident and attentive customer service professional to apply their skillset and excel and propel their career forward!
Do you want to work with an award winning, expert team, that will support you in developing a long-term career?
As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.
My client, a thriving Financial Services membership organisation in London, are looking to recruit a Partnerships Manager to help support the team.
Strategic oversight of the membership journey, the members' lifecycle from engagement through to retention - we currently use Salesforce software.
Purpose of the role
Develop strategy for the organisations Membership community to achieve growth goals agreed in the three-year plan - to include new membership acquisition from across the financial services sector and where needed, supporting the Membership Manager with the onboarding process of new members.