As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.
Posted by James Andrew Recruitment Solutions (JAR Solutions) • £40K/yr to £45K/yr
We are proud to be partnering with an award-winning further educational institution based in the West Midlands, who are looking to appoint a People Partner on a 5-month contract to support with a project around the standardisation and harmonisation of contracts.
The ideal candidate will have experience working in a complex public sector organisation and have strong employment law knowledge.
This will be a full-time position, with hybrid working (4 days home working) and a salary of up to £45k.
The Society's Treasury department have an exciting 12-month fixed term contract opportunity for a Senior Treasury Analyst - Capital Planning to taking a lead role in developing and maintaining the Society's capital management.
The person in post will have the opportunity to analyse our performance against Board approved limits and triggers, as well as producing regulatory reporting required by the PRA/BoE.