We are looking for a Complaints Investigator to be available to work in the Basingstoke area.
This role as a Complaints Investigator has the propensity to move to a hybrid position once the probation period is successefully completed.
This role has great benefits, a very competitive salary and the successful candidate will join this dynamic financial services team on a permanent basis.
Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints received for all business lines particularly for Property customers, covering Mortgages and bespoke specialist lending, savings products and consumer finance.
General
You will be naturally inquisitive, with an eye for detail and investigative attitude in order to collate all the necessary information and draw informed conclusions and fair outcomes for our customers and the business.
As a Complaints Handler, you will be experienced in complaint handling and customer interaction in a regulated environment, demonstrating an exemplary standard of written output and verbal interaction with our customers.
To investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes.
The complaints handler will be responsible for the handling and response of complaints into the business, as well as interaction with the Financial Ombudsman Service on behalf of the business
Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.
General
Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK.
Thorough investigation and analysis of all complaints providing the customer with a fair and thorough response.
General
As one of the fastest growing businesses within the financial services industry and with over 180,000 customers, this highly successful organisation is currently recruiting for an experienced Complaints Handler to join their thriving team.
This is a full time position with the option of hybrid working after satisfactory completion of probation period
We arrange over 15,000 new customer life insurance policies per month with leading sales conversions and customer satisfaction metrics.
Reassured Ltd is the largest non-advised life insurance intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Bournemouth and Chester.
We launched our new Advised business offering in 2021 and continue to grow our sales and support teams across the entire business this year.