Reassured Ltd is the largest non-advised life insurance intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Bournemouth and Chester.
We launched our new Advised business offering in 2021 and continue to grow our sales and support teams across the entire business this year. We arrange over 15,000 new customer life insurance policies per month with leading sales conversions and customer satisfaction metrics. The business is outbound, B2C sales from internet generated customer enquiries.
About the role
The Project Manager will work as part of the Group Change Delivery team, reporting to the Group Portfolio Delivery Manager, to deliver strategic Operational change in to and on behalf of our Operational departments They are responsible for the proactive management of change: delivery of the capabilities and/or solutions required to meet the company's strategic objectives and realisation of the stated project benefits. They play the lead role in ensuring project success to time, cost, and quality.
They must maintain close working relationships with key stakeholders, have good understanding of operational processes, be self-motivated and competent in leading cross functional teams. They must have a good awareness of technical concepts and differing project management methodologies. Whilst changes often have an IT element, projects will be multi-functional, and the job holder must be able to work within a business operational environment. They must act as an ambassador for change within Reassured. As the business is fast paced and in a continued phase of growth, the Project Manager must be comfortable working independently and with ambiguity, be resilient and adaptable to changing priorities.
Essential Experience, Skills and Knowledge
- Experience as Manager grade Project Manager in an FCA regulated firm, leading hybrid IT / Infrastructure and Operational projects with durations in excess of nine months. Projects to have been delivered against an internal project methodology/framework.
- Demonstrable experience of successfully owning and delivering multiple concurrent projects with no supplementary oversight or intervention. Projects must have had multiple phases and complex deliverables and been within an FCA regulated firm.
- Good awareness of impacting FCA and ICO regulations, including Conduct Risk and Consumer Duty, and the proven ability to incorporate this knowledge into project planning.
- Demonstrable relationship building skills with wider stakeholders and business teams outside of allocated project deliverables, broadening business knowledge in anticipation of future projects.
- Broad knowledge of delivery methodologies such as Agile, Waterfall, Scrum, Kanban and the proven ability to apply techniques as appropriate to specific projects.
- Experience of managing external vendor selection processes, including contracts, in FCA regulated firms.
- Experience of managing external suppliers, including remote/outsourced IT teams
- Excellent communication skills, written and oral, with proven experience in tailoring the content and delivery method to the needs of the audience including to Executive level. Delivery of messages with clarity, conviction, and gravitas
- Skilled in the facilitation of meetings for both technical and non-technical stakeholders, ensuring meeting objectives are met even where the topic is unfamiliar.
- Knowledge of risk & dependency management frameworks, with the proven ability to proactively identify, manage, and resolve without line manager support.
- Ability and desire to understand the detail of operational processes and the skills and experience within an FCA regulated firm to tailor a governance and delivery approach.
- Intermediate Excel (Pivot tables/charts, Dashboards, Graphs, Formulas), Basic PowerPoint and Word.