We are looking for a Complaints Investigator to be available to work in the Basingstoke area. This role has great benefits, a very competitive salary and the successful candidate will join this dynamic financial services team on a permanent basis. This role as a Complaints Investigator has the propensity to move to a hybrid position once the probation period is successefully completed.
ROLE DUTIES
- Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints
- Contact Internal and external parties for information is required to investigate and close a complaint
- Resolution of complaints within SLA, complying with regulatory deadlines and rules
- Liaison with the Financial Ombudsman Services in relation to escalated complaints
- Ensure the complaints database is updated and that all information is accurate
- Handling of complex inbound and outbound telephone calls and other forms of communication
SKILLS
- At least 2 years of Complaint Handling within an FCA regulated environment
- Exemplary standard of written and verbal output to all clients
BENEFITS
- Holiday (plus Buy and sell options)
- Life Assurance
- Pension
- Various wellbeing options
- Hybrid after probation