Our client is seeking a Complaints Investigator to join their team.
The successful candidate will be responsible for investigating and resolving all stages of complaints in a fair and impartial manner.
Key Responsibilities
Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
Good afternoon, we are pleased to be recruiting for Police Staff Investigators to support Serious Organised Crime Operations based in the North West for the North West Regional Organised Crime Unit (NWROC).
This role is working Monday to Friday, 08:00-16:00.
There are several positions available, at the following locations: Kirkby, Altrincham, Saltney, Lancaster and Warrington.
You will play a key role in the Dispute Resolution process - undertaking investigations of more complicated complaints, and reviews of all complaints.
Using attention to detail, logical and an inquisitorial approach to investigating disputes, you will assess complex complaints to ensure that cases are thoroughly considered in line with casework quality standards, policy jurisdiction and dispute resolution principles.
Morgan Hunt are currently working with one of the UK's Ombudsman Bodies, in their search for a temporary Review Adjudicator to undertake detailed review and adjudicate on disputes and investigations, ensuring all cases are dealt with fairly and impartially.
We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
What you'll be doing
Developing and executing a comprehensive strategy for the transformation of the Complaints Department.
As an Insurance Officer, you will be responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies
Seven Social Care is currently seeking an experienced Insurance Officer to join our team in Oxford.
Responsibilities
Process incoming Public Liability Highways property claims to include data input onto the claims handling system, claim number allocation and scanning of relevant documentation.