You will be working within the Customer Care Team and will be responsible for case managing customer complaints and enquiries from stakeholders, ensuring the highest service standards from receipt to resolution, as well as capturing and sharing learning from complaints to enable improvements to customer journey.
Our client, a leading social housing provider in Swindon, is seeking a dedicated and customer-focused Customer Service Assistant to join their team.
The successful candidate will play a crucial role in delivering high-quality support and assistance to tenants, ensuring their needs are met promptly and effectively.
Customer Service Assistant Responsibilities
Handling customer inquiries and complaints via phone, email, and in-person, providing accurate information and resolving issues in a timely manner.
Monday to Friday, 08:00am - 16:00pm (1 hour lunch break)
Job Purpose
To support all aspects of the onsite Sales Department.
Working closely with other team members and departments (sales, finance, production, warehouse, technical) to ensure customer expectations are exceeded, sales targets are met, transportation is arranged where necessary, invoicing is accurate, and debts are collected in a timely manner.
Our client is looking for someone with experience in dealing with organic leads and speaking to clients on the phone, who is sales motivated and a confident individual in their work.
Were searching for a Client Account Manager for one of our clients based in Swindon.
Job Responsibilities
Maintain and develop strong working relationships with established accounts.
My client operates as one of the UK's largest news wholesalers, with 50 distribution centres.
Their commitment to inclusion and diversity fosters an authentic workplace culture that embraces individuals from diverse backgrounds, experiences, and orientations.
My client operates as one of the UK's largest news wholesalers, with 35 distribution centres and 50 leases.
Their commitment to inclusion and diversity fosters an authentic workplace culture that embraces individuals from diverse backgrounds, experiences, and orientations.