Assist customers in making purchasing decisions by providing relevant information and guidance.
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.
Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks worked, with Immediate start dates available!
We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.
Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.