Rewards and Benefits on Offer
- Varied and interesting role
- Monday to Friday working hours
- Excellent company culture
- Temporary to permanent position
MTrec's New Client Opportunity
Our client is a successful and established company based in Crook, County Durham. They are looking for a Sales and Customer Service Representative to work with them on a full time, temp to perm basis. If you meet the person specification for the role below, please apply for an immediate response.
The Role you will be Doing
- Ensure a high quality, customer focused service at all times
- Show excellent communication skills with a wide range of customers, suppliers and colleagues
- Liaise and maintain a good rapport with suppliers and couriers for both products and services
- Use various IT systems such as Microsoft packages and in house company systems
- Engage with customers to ensure needs are met and communicate back to ensure customer satisfaction
- Manage complaints in a timely, professional manner
- Have a professional manner when communicating over both the phone and emails
- Respond to email enquiries regarding sales questions
- Answer all incoming sales and customer service calls
- Prepare finance options and applications for the company, and approve/cancel when applicable
- Send payment emails to customers requesting payment on BACS orders
- Gain an excellent product knowledge and efficiently assist customers
- Partake in managing social media platforms
- Support team members with payment queries
- Support team with product knowledge
About You
- Have previous experience in a customer service based role
- Have excellent communication skills
- Deliver an excellent customer experience at all times
- Have knowledge of Microsoft packages
- Be IT literate
- Have the drive to maximise sales
- Work collaboratively with the team to ensure high performance and a customer driven environment