The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview
Closing date: 06-06-2024 Customer Team Leader Location: 12-14 Madrid Road, Guildford, GU2 7NT Pay: £13.32 per hour Contract: 24 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (Until 10:00pm) and weekends, to be discussed at interview.
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)
We're looking for Customer Team Leaders to join our team at Co-op.
Closing date: 31-05-2024 Customer Team Leader Location: 12-14 Madrid Road, Guildford, GU2 7NT Pay: £13.32 per hour Contract: 16 hours per week regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.