Are you looking for a role that will develop your administration and customer support skills where no two days are the same?
Our client helps others learn new skills and technologies by delivering award winning IT training, certification and management training.
We are looking for a dedicated Customer Services Executive to be the first point of contact for their valued customers. The Customer Services Executive must be committed to delivering quality solutions to retain clients and build relationships, providing top-quality service to every customer.
The Role
As a Customer Services Executive, you will be responsible for:
- Answering customer calls
- Responding to emails and chat enquiries
- Providing essential support to the sales and administration teams
Your duties will include:
- Enrolling customers onto courses
- Providing pricing details to customer
- Handling complaints with empathy and ensuring a seamless customer experience
- Pre-course planning
- Courseware ordering
- Invoicing, and reporting
About You
- A quality conscious candidate with a passion for talking to customers (internal and external)
- A friendly, positive disposition
- An effective listener who effortlessly builds relationships with colleagues and customers alike
- An individual who likes to follow process, has excellent administrative skills and attention to detail
- A person who quickly adapts to new and changing circumstances, someone who is willing to be coached and developed into an integral part of a team and wider Company
- Someone who is resourceful, resilient, and professional who thrives under pressure
- A natural team player, able to work seamlessly with other departments at all levels as a central point of co-ordination
- A self-motivated individual who thrives in being a part of a happy and hardworking team, with a flexible approach to work both in an office or home environment
Ideal Experience
- Excellent customer service skills
- Answering customer incoming calls
- Effectively responding to customer emails or chat functions according to SLA's
- Complaint handling, Investigating, resolving and closing support tickets
- Confident working on CRM systems
- Working in a goal-oriented customer service environment
- Experience in a highly administrative role, eye for detail and accuracy is imperative.
- Clear grasp of how best to prioritise ever changing demands in a role.
The Package
Salary for the Customer Services Executive is £24,500 per annum.
Because this role is pivotal to the support of our customers, this role which require flexibility between the hours of 07:30 - 18:00 (37.5 hours per week). You'll have a great hybrid balance, working 1-2 days per week in the offices in Leatherhead and the remainder from home.
Here are just some of the things you can expect when working as part of the team:
- Free courses for you and your immediate family
- Pension, private health insurance, group life insurance, group income protection
- Discounts, cashback and savings on instant vouchers at high street retailers
- Fantastic employee recognition and milestone anniversary programme
- Employee Assistance Programme and wellness hub
- 23 days annual leave entitlement rising to 27 with service, plus bank holidays and 3 Company days over Christmas on top
If you feel that this is a great opportunity for you, please send your CV today!
- *Unfortunately, due to the volume of applications that we receive, we are unable to respond to everyone. If you have not heard back within 5 days then please assume that you have not been successful on this occasion. In line with Data Protection GDPR laws, we need to inform you that you are, in applying this role, sending us your personal data which we will not share without your consent. We will only contact you about this role and other roles which could be of interest. Please see our website for our full privacy and data handling policies. You have the right to ask us to remove your data at any time**