We are seeking a Customer Service Team Leader on a 6 month contract basis, to join the team to lead a team to ensure the customer contracts are fulfilled on time in full and any customer queries are dealt with swiftly and satisfactorily.
6 month FTC
Our Client is part of an international group of scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors.
We're looking for an ASC Customer Service Team Leader to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.
IR35 Status: Inside IR35
Your duties will include
Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.
We are seeking a dedicated Team Leader for our Customer Service department who is passionate about leading a team to deliver exceptional service in the Not For Profit sector.
The successful candidate will be responsible for driving team performance, improving customer satisfaction, and fostering an environment of continuous improvement.
Not for Profit organisation based in the Scottish Borders