Are you an experienced Team Leader or Supervisor with a passion for motivating, coaching, and adding value to your team? If so, this exciting role in a prestigious organisation in Milton Keynes might be perfect for you. Our client values their employees and prioritises a healthy work-life balance.
- Position: Team Leader - Customer Service
- Location: Milton Keynes
- Contract: 12-Month Fixed Term
- Hours: Monday to Friday, 7am - 7pm (35 hours a week)
Key Responsibilities:
- Lead the resolution of inquiries through multiple channels.
- Support a small team in delivering effective enquiry responses.
- Assist the Team Manager with training and motivating the team.
- Play a key role in delivering projects within the team.
- Manage debt chasing and retention strategies to meet and exceed targets.
- Commit to challenging service levels and manage the escalation of complaints.
- Monitor operational data to ensure targets are met and data protection policies are followed.
Ideal Candidate Profile:
- Proven experience in team leading or supervising a Customer Service or sales team.
- Skilled in developing and motivating a telephone-based team.
- Competent in managing multi-channel inquiries, including phone, email, online chat, and social media.
Benefits:
- Private Medical Insurance
- Childcare Vouchers
- 24 days holiday plus bank holidays
- Dental Care
- Gym Discounts
- Pension Contribution
If you thrive in a role where you can coach and motivate teammates to be their best, we encourage you to apply now. Our client values who you are and how you approach challenges more than a simple list of qualifications. If you believe you would be a great fit for this role, apply here and take the next step in your career!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.