Customer Service Team Leader - Leading International Company
Location: Selby, North Yorkshire
6 month FTC
Salary: £24-27,000 + benefits
Our Client is part of an international group of scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors.
We are seeking a Customer Service Team Leader on a 6 month contract basis, to join the team to lead a team to ensure the customer contracts are fulfilled on time in full and any customer queries are dealt with swiftly and satisfactorily.
As the Team Leader, you will be responsible for achieving the highest level of Customer Service to the customers by managing the tasks and the people involved in the receipt of samples and general administration jobs within the department. Liaise with customers on queries and complaints, while liaising with site team to ensure schedules are correct and communicate effectively with management and customers.
The role:
- To line supervise all the Customer Services and Administrative staff including planning of the rota, return to works, dealing with employee issues and day to day queries.
- Running the weekly departmental meetings and then feeding back to the Site General Manager.
- Co-ordinating with the Laboratory team to ensure all samples are sent out in accordance with the sites process' and procedures.
- Ensure the monthly reports are completed on time and to a high standard.
- To ensure the team enters the monthly trending information
- Co-ordinate with the Laboratory team to ensure the correct communication is being relayed to our suppliers.
- Train & support other members of the customer service team
- This role will be expected to undertake audits that are part of the Quality System audit schedule.
- Perform regular check-ins with our clients
- Review the Customer Service anomalies monthly and implement actions accordingly.
- Perform customer reviews and surveys.
The person:
- Experience at operating in a managerial/team leader position in a customer focused environment
- Ability to work in a fast paced customer led environment
- Highly organised and able to manage multiple tasks / projects
- Competent user of Microsoft Word and Excel
- Exceptional communication skills, you must have a demonstrable experience in producing clear, concise and high-quality communications
To apply please email your CV, or for more details