Perfect role If you're passionate about delighting your customers and get a real kick out of delivering the very best customer service.
To support their rapid growth, our Client is looking for bright and enthusiastic candidates who want to make an immediate impact to their business as a Customer Service Executive at their Facility in Oxford.
Responsibilities
Deal directly with customers either by telephone, electronically or face to face.
The Customer Welfare Officer is there to offer solutions and highlight customers to benefits they may not be aware they are entitled to, like the British Gas Energy Trust.
At British Gas, our Customer Welfare Officers play a vital role in understanding our customer's needs to provide suitable solutions to help them better manage their energy account balances and energy consumption.
At times working with the most vulnerable members of society both domestic and commercial.
The successful candidate will take leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided, and all financial targets are achieved.
Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.
A growing company based in the Oxfordshire area seeks an Operational Compliance/Quality Specialist to join the team for 6 months on an interim basis, working on a hybrid basis.
Your new company
This role is hybrid with 2 days working from home and 3 days working in the office or at another location of the organisation for site visits.