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Witham, Essex My client is seeking a Customer Service Administrator to join their established team. You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded. Key Responsibilities: Liaising with customers to agree customer requirements ensuring it fits in with production dates, capabilities and delivery areas. Enthusiastic attitude to deal with and resolve customers queries or issues within a timely manner. Proactively chase customers to resolve queries. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information. Answer customer email questions by investigating their query and responding by telephone and email. Fast track priority orders and issues Routinely speak to key accounts Maintain and investigate opportunities to develop sales with regular customers Encourage and promote a positive attitude within the team. Maintain and grow close working relationships with internal suppliers Assist with other administrative tasks as and when required Key Skills Sales minded with a can-do attitude Exceptional customer service skills Energetic, self-driven and motivated Ability to continually multitask Great communication within the team and office Confident and resilient Confident with Technical information (confidence to learn)
Pure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor. The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems. Main Duties: Resolve customer issues and complaints in a timely manner. Where necessary, escalate issue following an internal process to get the best resolution for the customer. Work closely with the transport planners to ensure customers are receiving the high-level of service they have been promised. Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate. Provide reactive and pro-active support to increase customer retention. Manage and resolve issues via our case management system. Ensure all missed calls are followed up. Provide ETAs and servicing history to customers when requested. Skills required: At least 2 years experience within a Customer Service role Administration skills Excellent telephone manner Great IT skills within Microsoft word packages Great time management Self motivated and team player Join the team and be part of a company dedicated to delivering outstanding service to our customers. If you are ready to take on this exciting challenge, please contact Laura @ Pure or Apply now!