Pure are pleased to be supporting a distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor.
The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems.
Main Duties:
- Resolve customer issues and complaints in a timely manner.
- Where necessary, escalate issue following an internal process to get the best resolution for the customer.
- Work closely with the transport planners to ensure customers
- Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate.
- Provide reactive and pro-active support to increase customer retention.
- Manage and resolve issues via our case management system.
- Ensure all missed calls are followed up.
- Provide ETAs and servicing history to customers when requested.
Skills required:
- At least 2 years experience within a Customer Service role
- Must be able to drive due to location
- Administration skills
- Excellent telephone manner
- Great IT skills within Microsoft word packages
- Great time management
- Self motivated and team player
Join the team and be part of a company dedicated to delivering outstanding service to our customers. If you are ready to take on this exciting challenge, please contact Laura @ Pure or Apply now!