Customer Helpdesk Advisor required for an excellent, high-end, service-based company based in Bishop's Stortford (with a really great team!).
Please note this is a 5-6 month contract, so would ideally suit somebody who is available immediately.
You would be the first port of call for customer related contact, providing support for installation, field service, and more. This will include:
- Taking service-related calls and emails for services.
- Directing enquiries to relevant departments / individuals.
- Coordinate responses to clients regarding queries & issues.
- Updating company system with correct customer information.
- Provide feedback to relevant departments to deliver exceptional service levels & customer satisfaction.
- Provide data & analysis to the Head of Field Service.
- Supporting the service team with ad-hoc requirements.
- Attending weekly meetings to report back and share ideas.
The successful candidate will need:
- Experience of customer service (minimum one year experience required).
- Experience of taking and dealing with phone calls and emails from customers.
- Experience of CRM systems (desirable, not essential).
- Experience of NPS (desirable, not essential).
- MS Excel - good knowledge.
- MS Outlook - good knowledge.
- MS Word - good knowledge.
- Company phone systems - excellent knowledge.
- ERP systems - some knowledge.
- Zendesk (desirable, not essential).
In return, our client will be offering a salary of £27,500, with working hours of 8am - 4:30pm (or 8:30am - 5pm), Monday - Friday.
Apply today for more info!