We're looking for dedicated Customer Service Officers to join Fleet My New Car at Northumbria Manufacturing Hub based in Northumberland.
Are you looking for a new and exciting Contact Centre opportunity?
You will report directly to the Assistant Commercial Team Manager and handle all incoming queries relating to the provision of lease cars for public sector organisations.
Customer Service Representatives will handle all aspects of customer contacts via telephone and written correspondence and forms.
They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed.
We are delighted to be supporting a well established and fast growing business, located in Cramlington, with their search for a customer service representative.
Key responsibilities
Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional after-sales service.
Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.