Job Specification: Customer Service Support
Role Overview:
Our client is seeking a dedicated Customer Service Support professional to enhance its internal sales office. The ideal candidate will be detail-oriented and committed to improving customer satisfaction.
Key Duties:
- Oversee SIM renewal and maintenance contract logs, ensuring timely updates and accurate invoicing.
- Proactively contact customers to secure purchase orders for new periods.
- Efficiently input and process sales orders and invoices in Sage, ensuring smooth order management.
- Maintain accurate records in Salesforce, SAGE, and Pulse Portal, including market and customer information.
- Provide exceptional support to customer inquiries via phone and email while demonstrating a strong customer service ethic.
Key Competencies/Skills:
- Minimum of 2 years in account assistance or purchase ledger required.
- Exceptional verbal and written communication skills, capable of interacting with all organizational levels.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Computer literate, proficient in Microsoft Office (especially Excel), and experienced with Sage.
Conditions:
- Reporting to: Customer Experience Manager
- Hours: 37.5 hours/week, Monday to Friday, 09:00 - 17:00
- Location: Base in Cramlington, with occasional travel to Birmingham/Stockport as needed
- Type: Permanent, subject to a 6-month probationary period
- Salary: £22,856.48 per annum