Are you a motivated individual with a passion for providing excellent customer service?
Do you thrive in a fast-paced, business-to-business environment? Look no further!
We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints.
Quality is at the heart of everything we do. We meticulously analyse transactions, identifying areas for coaching, feedback, and training. By continuously refining our processes, we uphold our commitment to excellence, high standards and customer satisfaction in every interaction. If you are dedicated to delivering exceptional service and have a keen eye for detail, this could be a real focus for you within the role of CSR.
Our Customer Service Teams:
Hire Desk Administration: Ensuring smooth customer operations by managing rates, customer onboarding, system troubleshooting, and handling fines, penalties, and mileage-related data. This team is the backbone of our operations, maintaining a customer-first ethos while managing early termination fees.
Frontline: As the first point of contact, this team excels in delivering exceptional customer service. Whether assisting with bookings, resolving complaints, or answering queries, they ensure every customer interaction meets our high standards.
Conversion and Resolution: This team acts as investigators, taking ownership of complex issues. They collaborate with branch networks and asset teams to source vehicles, resolve dissatisfactions, and maintain clear communication with customers throughout the resolution process
Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits ...
Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include ...
Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday!
Pension - Ageon employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you
- You'll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
- With good IT literacy, you will be a tech-savvy superstar in any work environment.
- Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
- You're a true wordsmith with exceptional communication skills, both written and verbal.
- You'll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
- Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.
About us
With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving, that's what we do. By partnering with some of the country's most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We're also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.