Kenton Black is a recruitment partner to a scientific laboratory based in Slough who are looking for a client services/customer services manager to join their team.
Key Responsibilities
Respond to customer queries efficiently within 24 hours.
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
PRINCIPAL ACCOUNTABILITIES
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
Our client are recruiting for a Customer Service Trainer due to their growth and are looking at ways to improve their already top class customer service teams.
If you're a Trainer with Call Centre or Customer Service training or know someone who is then please apply!
We have a fantastic opportunity for a Customer Services Trainer to join our growing and exciting client in Marlow.
You will be responding to and processing all customer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.
To enhance the brand through continued commitment to the organisation's vision and values.
Through day to day actions ensure compliance of all regulatory requirements and industry standards.
Working in the customer service finance team you will work with customers to organise early settlements, maturities and terminations.
Our client is a prestigious company on the trading estate in Slough, they are looking for an exceptional Customer Service Executive to work in their team.