We have a fantastic opportunity for a Customer Services Trainer to join our growing and exciting client in Marlow.
Our client are recruiting for a Customer Service Trainer due to their growth and are looking at ways to improve their already top class customer service teams.
If you're a Trainer with Call Centre or Customer Service training or know someone who is then please apply!
What's in it for you?
- Enhanced Pension Scheme
- Annual 10% Bonus
- Dental Insurance
- Health Insurance
- 25 Days holiday + 8 Bank Holidays
- Life Assurance Insurance
- Gym Allowance
- Free on-site parking
- Plus more!
Key Responsibilities
- Design, deliver, and facilitate a range of learning programs and initiatives, including onboarding programmes, technical skills training, soft skills development, leadership/coaching programmes and compliance training.
- Work collaboratively with business stakeholders and colleagues to develop a learning strategy and role-based competency framework, primarily for the B2C Customer Services team.
- Design, develop and implement a customer service department on-boarding framework.
- Work collaboratively with the Customer Services (and wider operations) team to design bespoke development programs for future
- Evaluate and implement learning technologies and platforms to enhance the delivery and effectiveness of learning programs. Stay informed about emerging trends and best practices in L&D field.
- Develop and implement evaluation strategies to measure the effectiveness and impact of learning initiatives.
- Collect and analyse data on learning outcomes, participant feedback, and business performance metrics to drive continuous improvement.
Experience Required
- Previous experience working in a similar role/ environment, ideally in a contact centre or customer services environment.
- Relevant L&D/ training qualification or certification, preferable.
- Strong organization and time management skills
- Strong analytical skills with attention to detail
- Good understanding of business processes and systems
- Good knowledge of Microsoft programs (Word, Excel, Outlook, PowerPoint and Outlook)
- Good understanding of training tools and best industry practices