Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?
Posted by Pertemps Dudley West Brom Perms • £24K/yr to £27K/yr
This role would really suit someone that prides themselves in delivering an efficient level of customer service.
A new opportunity to join this growing business and be part of this dynamic team.
You will have experience within an office-based role, ideally engineering or a manufacturing sector, and used to working efficiently in a fast-paced environment.
Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
As a Customer Service Advisor, you will provide a service to inbound customer contacts through multiple communication channels, primarily by telephone and email to make outbound contacts as appropriate to maintain or enhance that service.
Are you devoted to delivering superior customer service with a passion for making a difference?
If that sounds like you, then we have your next new challenge waiting at the West Brom.