To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
Posted by Key Recruitment Ltd • £35K/yr to £37K/yr
Do you posess excellent customer service skills
My client is looking for an Assistant Customer Service Manager to start asap and will cover Basingstoke, Portsmouth, Bournemouth and Southampton hence use of your own vehicle is required.
General
An NVQ level 3 in customer care or equivalent gained through work experience would be beneficial.
Ideally you will have experience managing teams within social housing/construction and if you have experience in construction, cladding or facades that would deffinitely be of benefit.
Posted by Dynamite Recruitment Solutions Ltd • £24K/yr to £26K/yr
Hybrid working (4 days from home and 1 in the office)
£24100 rising to £25600 within 18 months
Eastleigh, Although you will have the ability to work 4 days a week from home and one day in the office once you have completed your training period of 8 weeks in the offices
Our client an award winning, leading provider of solutions in their industry who have long standing relationships with their clients and have become the preferred supplier in their industry are currently looking to recruit a Customer Service Executive to join their team.