Customer Service Executive
Role: Customer Service Executive Where: Eastleigh outskirts Salary: £26-28,000pa + overtime OTE c£34,000pa
Our client an award winning, leading provider of solutions in their industry who have long standing relationships with their clients and have become the preferred supplier in their industry are currently looking to recruit a Customer Service Executive to join their team. This is an excellent opportunity for a motivated team player with a commitment to delivering excellent customer service. The company offers excellent training, a friendly team environment where you are a person as opposed to a number and where most of the team have been with the company 5 years +. The role will be office based and will require overtime on a rota basis to include weekends.
Responsibilities will include:
- Dealing with enquires and queries via telephone and email
- Ensuring clients are kept up to date with information
- Dealing with any issues and finding solutions
- Updating data on bespoke software
- Coordinate with external support teams and manufacturers to address client needs.
- General support as required
You will need:
- Prior experience in a similar role is required.
- Excellent communication skills.
- High attention to detail and accuracy in recording and capturing information.
- Exceptional organisational skills with the ability to prioritize and manage multiple requests simultaneously.
- Ability to work independently, take initiative, and collaborate effectively as a team player.
- A stable career history.
- Proficiency in Microsoft Office products, especially Excel and Word.
Working hours: Full-time, Monday - Friday, 9:00 AM - 5:00 PM. Note: Out-of-office hours support will be required once fully trained which is rota based.
NOTE - Due to the location of the offices your own transport is required.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.